TERMS AND CONDITIONS
We know its boring, but needs must.
Keep yourself in the know.
By placing your order you are agreeing to the terms and conditions set out below. Use of any functionality of renegadeandlongton.com constitutes acceptance of the Terms and Conditions.
Any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our online business.
Renegade wines trading as Renegade and Longton reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms.
We aim to ensure the prices shown are correct. If an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.
While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases, we will contact you and offer a substitute with the same or greater value.
We reserve the right to withdraw or replace products online without notice. Merchandise prices and specifications are also subject to change without notice.
We make every effort to ensure that the information on this website is correct. However, Renegade Wines takes no responsibility and shall not be held liable for information that is incomplete, inaccurate or out of date.
Even where your payment is accepted by our systems, no contract shall exist until Renegade wines have dispatched the items to you.
Renegade Wines will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.
In the UK it is illegal for any person under the age of 18 to buy (or to attempt to buy) alcohol for themselves or for any other person under the age of 18; and an adult to buy (or to attempt to buy) alcohol for any person under the age of 18.
You may only purchase an alcoholic Product from us if you are at least 18 years old; not buying that Product for any person or persons under the age of 18; and of legal age to purchase alcohol both in the country where you place the order and the destination country.
You must check with the local authorities in the country where you place the order and the destination country to ensure that you will not be breaking any law or regulation by ordering alcohol from us.
By placing an order to purchase a Product, you promise to us that it is lawful for you to order the relevant Product in the country where you place the order and for the recipient to receive the relevant Product in the destination country. If you breach this promise we may end the Contract and charge you reasonable compensation for the net costs which we incur. We may deduct the compensation payment from the bank account which you used to pay for the Product. We may make that deduction from that bank account in more than one payment.
Payment can only be made using credit/debit cards through Paypal. We cannot take orders by phone or email.
Card payments are made through a secure server. Renegade Wines do not store your financial details.
Your personal details are not passed to any third party.
Payment will be taken at the time of ordering.
We always aim to deliver your order promptly but cannot accept liability for delay.
Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
It is the responsibility of the customer to report goods damaged in transit.
We shall not be liable to pay any compensation to you, other than any refund as stated above.
No compensation can be offered for loss of wages due to failed or late deliveries.
Customers accept responsibility for the safe storage and use of the products upon receipt. Renegade Wines are not liable for damage caused by customer mishandling.
Alcohol is best enjoyed in moderation.
STANDARD RETURNS POLICY
If goods are to be returned to Renegade Wines, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at email@example.com if you would like to return your goods back to us and we will help you to do this.
If there is a problem with your order or items are faulty, you must inform Renegade Wines within 30 days of receipt of the order to obtain a refund. To report a problem please contact the help desk at firstname.lastname@example.org. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our helpdesk at email@example.com and we will issue either a resend of the order, or a full refund, whichever is preferable.
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
As our online gift vouchers are issued as a code (sent automatically when placing the order) we are unable to offer a refund on these purchases.
This does not affect your statutory rights.
VAT & CUSTOMS/IMPORT CHARGES FOR ONLINE ORDERS
As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we have the ability to waiver.
Orders (including gifts) outside of the EU may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them prior to ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred prior to processing any refund.
These terms and conditions do not affect your statutory rights.
These Terms and Conditions shall be subject to and interpreted in accordance with the laws of England. Our failure to enforce a right does not amount to waiver of it.
COPYRIGHT ⓒ RENEGADE WINES LTD 2019